Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Askasia platform ("Platform"), including your use as a partner, reseller, or administrator deploying the Platform for your own clients ("Tenants"). By accessing or using the Platform, you agree to be bound by these Terms.

1. Partner programme & eligibility

Access to the Platform's partner features is granted to approved partner organisations only. You must apply through our partner programme and be accepted before deploying Tenant workspaces. We reserve the right to decline or revoke partner access at any time.

2. White-label use

Approved partners may present the Platform under their own brand name, domain, and visual identity. You may not misrepresent the Platform as software you built from scratch, nor may you imply any affiliation with Askasia Technology LLP beyond the partner relationship disclosed in your own terms with your Tenants.

3. Tenant responsibilities

As a partner, you are responsible for the Tenants you onboard. You must ensure each Tenant agrees to your own terms of service (which must be at least as protective as these Terms) before being given access to a workspace. You are liable for Tenant misuse of the Platform that occurs under your partner account.

4. Acceptable use

You and your Tenants agree not to use the Platform for any unlawful purpose, to distribute malware, to scrape or harvest data in violation of third-party terms, or in any way that could damage, disable, or impair the Platform. AI workers may not be used to generate misleading content, spam, or content that violates applicable law.

5. Data ownership & privacy

All data you and your Tenants store on the Platform remains your property. We do not use Tenant data to train AI models. Each Tenant workspace is schema-isolated at the database level. We process data as a data processor on your behalf — our Privacy Policy governs how we handle that data.

6. Cost ceilings & billing

Partners set cost ceilings for AI worker runs on a per-Tenant basis. Workers halt automatically when the ceiling is reached. You are responsible for any costs accrued up to the ceiling. Billing is based on active Tenant count and usage as specified in your partner agreement. We do not issue refunds for consumed compute.

7. Service availability

We aim for high availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible. Our SLA commitments, if any, are specified in your partner agreement and supersede this clause.

8. Intellectual property

The Platform, its underlying models, code, and design are the intellectual property of Askasia Technology LLP and its licensors. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Platform for the purposes described herein. You retain ownership of any custom configurations, brand assets, and Tenant data you create.

9. Termination

Either party may terminate the partner relationship with 30 days' written notice. We may suspend access immediately if we believe you are in material breach of these Terms. Upon termination, you have 30 days to export Tenant data before workspaces are deleted.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the Platform. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

11. Changes to these terms

We may update these Terms from time to time. We will notify partners of material changes by email or via the partner console. Continued use of the Platform after the effective date of updated Terms constitutes acceptance.

12. Contact

Questions about these Terms? Contact us at info@askasia.in.